OnePlus promises to stop collecting private information of its users

OnePlus promises to stop collecting private information of its users

OnePlus promises to stop collecting private information of its users

While users could disable some data from being collected, specifically with regards to usage activity, it was impossible to stop all data collection processes via the user interface on the smartphone.

OnePlus' collection of personally identifiable user analytics data came to light after a software engineer called Christopher Moore found that his OnePlus 2 was sending data frequently to the open.oneplus.net server over HTTPS, Android Police reported. It also adds that this type of data-sharing can be turned off by going into settings, selecting "advanced", and turning off "join user experience program". The company also collected information on irregular boots, app startup, shutdown times, etc.

"Collecting basic telemetry data is quite a standard-fare but the problem arises when the data is precise enough to identify a user based on the information collected".

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The company who managed to anger and frustrate so many users precisely due to its lack of after-sales support is trying to justify its unauthorized data collection on the grounds that it's for after-sales support.

In response to backlash from the users, Carl Pei finally broke his silence to say that, "We take our users - and their data privacy - very seriously".

Pei also took the opportunity to stress that while the company collected some device-specific information in order to help provide better after-sales support, none of the information had been shared with external parties and had only been used in aggregate analytics.

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It was recently learned that OnePlus automatically collects analytics data from its users without initially asking for their permission. The information which was sent by the device include the IMEI data, phone numbers, MAC addresses, device serial number and mobile network information.

Moore further said that the code responsible for the data collection was part of the OnePlus Device Manager and OnePlus Device Manager Provider, which run the "OneplusAnalyticsJobService" under the "OnePlus System Service". The first stream contains analytics information related to the phone. Our intention has always been to better serve our users. The man to deliver the message is a familiar sight on OnePlus' forums: company co-founder, Carl Pei.

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