MacBook Pro users are sticklers about sticky keyboards, demand Apple recall

Apple hit with lawsuit over the “completely reinvented” Macbook keyboard it rolled out back in 2015		
		
	Connie Loizos

       @	   
   	7 hours

Apple hit with lawsuit over the “completely reinvented” Macbook keyboard it rolled out back in 2015 Connie Loizos @ 7 hours

Last month, an AppleInsiderinvestigation into the issue, collecting data from Genius Bar locations and authorized third-party shops to find the 2016 MacBook Pro's keyboard failed roughly twice as often in its first year of use as 2014 and 2015 MacBook Pro models with scissor-type switches.

"The keyboard features our second-generation butterfly mechanism - providing four times more key stability than a traditional scissor mechanism, along with greater comfort and responsiveness", the company wrote on its website. Apple has advertised this keyboard as being more responsive and comfortable than its predecessor.

Apple does have a 1 year warranty period, during which time if users face such a problem, a keyboard exchange can be done free of cost. Such info would have prevented many users from buying the devices, according to the suit.

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But the plaintiffs claim the redesign has resulted in a defective product: "Apple's butterfly keyboard and MacBook are produced and assembled in such a way that when minimal amounts of dust or debris accumulate under or around a key, keystrokes fail to register". Apple chose to design its keyboard in such a way that to replace it, one would also have to replace the upper panel and several attached components.

"Girard Gibbs LLP is investigating claims against Apple for selling Macbook Pro laptops with defective keyboards".

Apple has been Hit with an 8 Count Class Action claiming that the MacBook Pro's keyboard with its "Butterfly" mechanism is Defective. This would then render "one of the core functions" of the MacBook useless. "The latter demand includes reimbursement for the purchase of replacement laptops", AppleInsider reported.

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The butterfly keyboard was launched with Apple's reimagined MacBook in 2015, which replaced the MacBook Air as Apple's thinnest laptop. The issues have been widespread enough, more than 18,000 people signed a Change.org petition demanding a recall of MacBooks with the butterfly keyboard. Apple Mac has a guide on the best way to clean a MacBook or MacBook Pro console with packed air, however advance treatment requires fix by professionals.

That petition - which cites among others, John Gruber, the highly regarded writer and UI designer who has called the keyboard "one of the biggest design screwups in Apple history" - continues to attain steam, fueled possibly by news of the lawsuit.

Apple wasn't immediately available to comment.

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